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FAQ

Frequently Asked Questions

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  1. Can I personally collect wines from WineShop HQ?
    Of course you can! All you have to do is select the "Walk In" option at WineShop HQ and call us on 03 - 2141 3177 before coming. We are open Mondays to Fridays 9.30am - 6pm; Saturdays 9.30am - 5pm (GMT +08:00). No delivery charges will be incurred under this option.
  2. If I place an order today, when will it be delivered / ready for pick up?
    We offer three delivery options and they are discussed in turn below.
    • Self-pick up at WineShop HQ - Free
      Orders received before noon (12pm) will be ready for collection on the next business day. We would require you to present your order confirmation email/number or credit card used to make the purchase on collection. We would be very grateful too if you could call us at +603 2141 3177 to let us know when you'll be coming to collect your wines. In the event we are caught in an out-of-stock situation, you will be immediately notified via telephone.
    • Standard delivery for 12 bottles and above (Klang Valley only) - Free
      At the moment, this option is only available for our Klang Valley (Kuala Lumpur and Selangor) customers. Under this option, your wines will be delivered within 2 - 5 working days. You will be informed of your delivery before it is despatched. Don't worry, we will not show up unannounced!
    • Express next day delivery - RM20 flat
      All orders will be delivered the next day. If you would like to specify a later delivery date for the express next day delivery service, please leave us a note under Special Instructions.
  3. How are your wines stored?
    We realise our reputation is at stake if we do not store our wines carefully. Therefore, we keep all our wines in a temperature and humidity controlled facility 24 hours a day at our warehouse office at Jalan Sultan Ismail.
  4. What is Wine Shop's return policy?
    Customers are advised to check their orders immediately upon receipt as we cannot be held responsible for breakages or other damages once the delivery forms have been signed.

    For corkages, please reseal the bottles quickly and inform us immediately either by phone (03-2141 3177) during office hours or by email. For obvious reasons, we cannot accept corked bottles that have been drunk!
  5. My order is a gift, will there be a receipt included in the delivery?
    If you would like your receipt to be sent to a different address, write us a note under Special Instructions with the address where you would like the receipt to be sent to when you are checking out.
  6. My order is a gift, can I include a message?
    If your order is a gift, write us a note under Special Instructions with your message when you are checking out. We will throw in a complimentary WineShop greeting card for your message and deliver it together with your order.
  7. Do you have a retail store I can visit?
    Yes. We do have a retail store and you are welcome to visit our retail store at office at 44-1, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
  8. Are prices on the website the same as in the shop?
    No. The price on the website will be cheaper than in retail shop.
  9. Do you ship outside of West Malaysia?
    Unfortunately we do not ship outside of West Malaysia at the moment.
  10. Can I send somebody else to pick up my order?
    We require at least one form of valid identification (driver's licence or NRIC) and the order confirmation number on collection. However, you may show the credit card that the order was billed to if you are without those items.

    If you are sending someone else to pick up your order, we would require the appropriate identification and order number as well.
  11. Can my wines be delivered to my work place?
    Yes we are able to deliver wines to your work place, but it is your responsibility to make sure your employer is fine with it.
  12. What will happen to my wine delivery if I am not around to receive it?
    You could get somebody else to receive it on your behalf. However, that person must be 18 years old and above and must produce the order confirmation number on delivery.

    In any case, we will inform every customer before the wines are being sent out to ensure somebody is there to receive the delivery or to arrange for an alternative delivery date where necessary.

    For deliveries outside the Klang Valley, it is up to the customers to communicate with our courier company who will leave you a note if nobody is around to receive the delivery. It is then up to you to arrange for a re-delivery with our courier company. We cannot accept responsibility of corked wines as a result of re-deliveries.

Term & Conditions

  1. ACCEPTANCE OF TERMS
    Welcome to The Wine Shop! By using the wineshop.com.my you are subject to the following Terms of Service ("TOS"), which may be updated by us from time to time without notice.

    If you do not agree to the terms, you are not authorised to use this site.
  2. USE OF Wineshop.com.my
    By using wineshop.com.my you represent and warrant that you are at least 18 years of age.
  3. ELECTRONIC COMMUNICATION.
    When you visit our Site, purchase products or services through the Site, or instigate contact our customer service department, you are communicating with us electronically. We will also communicate with you via email or by posting notices on and updates to the Site. By using the Site, you hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
  4. PRIVACY.
    Please review our posted Privacy Policy to understand our uses and practices about how we use and collect information from users of our Sites.
  5. ACCOUNT MAINTENANCE.
    By using this site, you represent that you will be responsible for maintaining your account and password and for restricting access to your computer. You also agree to be responsible for any and all activities that occur under your password or your account. The Wine Shop will not be responsible for any loss or damage arising from your failure to comply with your responsibilities and obligations under these Terms and Conditions. To purchase any products or use the services on this Site, you must open an account with us and/or provide the required information to us. By entering any information on this Site, you represent and warrant that: (i) you are at least 18 years of age; (ii) you are using your actual identity; (iii) you have provided only true, accurate, current and complete information; and (iv) you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete.
  6. TERMINATION.
    If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorised use of a username or password, you must notify us immediately. We reserve the right to delete or change any username or password at any time and for any reason. We may suspend or terminate your account or your use of our Site at any time, for any reason or for no reason at all. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspects of this Site at any time without prior notice.
  7. PRODUCT DESCRIPTION.
    The Wine Shop attempts to be as accurate as possible with our product descriptions. However, The Wine Shop does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered is not as described, your sole remedy is to return it in unused condition. PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED WITHIN AND ON OUR SITES ARE SUBJECT TO CHANGE WITHOUT NOTICE. The listing, description of, or reference to, a product or service on this Site does not imply that the product or service is presently available. All orders of products or services are subject to prevailing law, including, as appropriate, export and import regulations and boycotting restrictions, if any, imposed by governing bodies having jurisdiction over such orders, products or services.
  8. INDEMNITY
    You agree to indemnify and hold The Wine Shop, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your Content, your use of the Service, your connection to the Service, your violation of the TOS, or your violation of any rights of another.
  9. MODIFICATIONS TO SERVICE
    The Wine Shop reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that The Wine Shop shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
  10. COPYRIGHTS
    The Wine Shop respects the intellectual property rights of others and we ask our users to do the same. Except as expressly authorised by The Wine Shop, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on Wineshop.com.my, in whole or in part.

    The Wine Shop site and all its contents are copyrighted materials, protected by Malaysian and international copyright laws. The compilation of content on our web site is the exclusive property of The Wine Shop and may not be used for any other purpose other than as set forth on the site. The services and information provided herein are solely for your own private use. You are only permitted to use The Wine Shop site as expressly authorised. Nothing contained herein transfers any express or implied right, title or interest in this web site to you.
  11. NOTICE
    The Wine Shop may provide you with notices, including those regarding changes to the TOS, by either email, regular mail, or postings on the Service.

    The terms and conditions contained herein and the agreement created thereby shall be governed by and interpreted according to the laws of Malaysia without applying conflict of law principles. You expressly agree through your use of the site to be subject to jurisdiction and venue in Malaysia and to have any adjudication related to this site resolved in the federal or state courts of Malaysia. If any provision of this agreement, terms or conditions is unlawful, void or unenforceable, it will not affect the validity and enforceability of any remaining provision.
  12. VIOLATIONS
    Please report any violations of the TOS to us at Contact Us.
  13. NO WARRANTIES
    The Wine Shop does not warrant that The Wine Shop website will operate error-free or that The Wine Shop website and its server are free of computer viruses and other harmful components. If your use of The Wine Shop site results in the need for services or replacing equipment or data, The Wine Shop is not responsible for those costs.

    YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR USE OF THE WINE SHOP SITE WHICH IS PROVIDED "AS IS". TO THE GREATEST EXTENT PERMITTED BY LAW, THE WINE SHOP MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OR NON-INFRINGEMENT OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE. TO THE GREATEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE WINE SHOP BE LIABLE FOR ANY DIRECT OR INDIRECT, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION, RELATED TO THE WINE SHOP SITE OR ARISING OUT OF THIS AGREEMENT, EVEN IF THE WINE SHOP HAS BEEN ADVISED OF A POSSIBILITY OF SUCH DAMAGES. FOR THE PURPOSES OF THIS PARAGRAPH, REFERENCE TO THE WINE SHOP SHALL BE DEEMED TO INCLUDE THE WINE SHOP'S EMPLOYEES, OWNERS, DIRECTORS, OFFICERS, LICENSEES, REPRESENTATIVES AND SUBCONTRACTORS, SUPPLIERS AND DISTRIBUTORS.